Unlike: Facebook loses users to other social networks

If Facebook had a “dislike” button, the social media giant would have the most clicks. A new report shows that the company may be nearing the end of its timeline, setting a record low among social media sites.

After a year of radical changes to the world’s largest social media website, Facebook’s reputation is dwindling, with user satisfaction falling below Twitter, LinkedIN and Google Plus.

With users deactivating their accounts out of privacy concerns and frustration with interface changes and advertisements, Facebook’s endless transformations may do itself more harm than good.

Facebook scored 61 out of 100 in customer satisfaction among active users, according to the American Customer Satisfaction Index. While Twitter and LinkedIN scored only slightly higher, Pinterest received a score of 69 and YouTube received 73.

The winners? Google+ and Wikipedia, tying at 78 points.

With the recent launch of Timeline and frequent privacy changes, the company is under heavy criticism.

“Why do people leave?”asked Bianca Bosker, an editor at The Huffington Post,“Lack of trust, mostly – a sense that Facebook can’t be depended on to protect our personal information and will sell us out to make a buck.”

Facebook attracts advertisers and app makers, using information that it gathers about its users’ friendships, interests and activities.

Some users are also heavily irritated by the advertisements that plague their newsfeeds and profiles.

“The advertising becomes more intrusive in the newsfeed,”said Debra Williamson, a social media advertising analyst.“Facebook has just started to roll ads out in the newsfeed in the past few months, but the ads look just like any other post on Facebook, they’re made not to be blaring or glaring in your face.”

Facebook’s disappointing public offering may also bring insight into its fading reputation. The company’s stock value plunged 26 percent since May, falling from its initial $38 per share to just over $28 per share – a risk that made Facebook appear too financially driven.

But even after a year of continuous transformations, Facebook is planning yet another dramatic change, thereby ruining part of the appeal of “Facebook stalking.” Starting July 11, posts made in Facebook groups are showing which users have viewed each post – making anonymous browsing virtually impossible.

Facebook also plans to feature engagement and wedding announcements in the same area that currently features birthdays – bringing ones relationship further into the cyber spotlight.

Although the company is desperately striving to rekindle user satisfaction through innovative changes, its attempts are simply making it “trendy” to (dis)Like Facebook. More than a third of Facebook users are spending less time on the site now than they were six months ago.

“These days, discontent with Facebook seems more the rule than the exception,”Bosker writes.

While many users rely on the network to stay in touch with their friends, it may not be long before the former king of social media passes on its crown to another platform.

“It’s worth asking how much customer satisfaction matters for Facebook, given its unrivaled 800 million user base,”Larry Freed, president and CEO of ForeSee told Fox News.“If Facebook doesn’t feel the pressure to improve customer satisfaction now, that may soon change.”

Leave a Reply

Your email address will not be published.

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>

CommentLuv badge

End the Lie allows you to put your keywords with your name if you have had 9 approved comments. Use your real name and then @ your keywords (maximum of 3)

Advertise on End the Lie


Would you like to have your business or service exposed to thousands of people every day here at End the Lie? We have a wide variety of options available all at unbeatable prices. At the same time you will be supporting a truth-oriented alternative news outlet as well as hardworking independent journalists across the United States and the world.

If you would like to know more please email us and please be sure to include the details of what you are advertising, what your budget is and what type of advertising format you are looking for, including size(s), length of advertising period and any other pertinent details. The more information you give us, the more accurate the quote will be. We might also be able to work out some unique advertising tailored to your needs so feel free to contact us with questions and ideas.

Note: our advertisers have absolutely no input in what we cover or how we cover it. If this is problematic, you might want to seek out another news outlet. Here at End the Lie we put the truth first and thus no sponsor will be able to control our content. We reserve the right to refuse service to anyone and we will not advertise pornography or anything which might otherwise be illegal.